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The Amica Educa SOS Telephone

THE SOS TELEPHONE PROGRAM CONSISTS OF 3 SETS OF ACTIVITIES:

  • psychosocial support through the SOS helpline
    psychological support through individual sessions
    psychological through group sessions

SOS TELEPHONE (035) 251-666
was installed in 1997 and approximately 300 people contact the SOS line with various problems every year.

The SOS helpline is open for all people (children, young people, women and men) who are faced with crisis and stress situations. Trough the talk to professional experts (psychologist, social worker) all callers can be provided with:

  • understanding, support and security
    possibility not to feel lonely and abandoned
    encouragement to overcome their fears
    possibility to overcome and solve their problems
    information about other institutions that can help you and their responsibilities to protect your human rights.

Read more about our support  by SOS Telephone

1. The Project - Overview

1.1. Educational part

The after-war project has developed into a centre for psychosocial education and counselling to last and to become independent of outside help eventually. Most seminar teachers (especially those for creative painting and peace dances) are Bosnian women. They get supervision by a Swiss or German trainer about once a year.
The seminars "family dynamics", NVC and TCI are still taught by teachers from abroad, but they develop by focusing on new local needs and emphasising the responsibility of the participants especially regarding attendance and the transfer into their daily activities.
A new drive has come into the whole project by educating students of the university in creative painting (see Tandem). Feedbacks tell us that the students are very glad to get concrete experience in addition to the theoretical background taught in lectures.

Goal: 4 Topics on 6 Levels

All the seminar teachers were present plus Ivona Erdeljac from Amica Educa, who had collected the visions and opinions of the Bosnian teachers of peace dances, creative painting, the members of the Amica Educa Team and its board.

The following questions were raised and discussed:

  • How does AMICA Switzerland reduce its responsibility for and its influence on Amica Educa?
  • What's the timing of this reduction?
  • What is the most elegant way for the Swiss and German seminar teachers of transferring their know-how in running seminars to the Bosnian professionals?

Based on these discussions the board of AMICA Switzerland defined the

4 x 6 action plan
for the segment Education of Amica Educa.

The heavy dependence of Amica Educa on AMICA Switzerland will be terminated by December 2009. In order to create a smooth and successful transfer of the seminars teaching the 4 methods of dealing with trauma, i.e.

  • A  Creative Painting
    B  Universal Peace Dances
    C  Family Dynamics
    D  Non-violent Communication

A structure on 6 levels has been established:

  1. Bosnian professionals experience the method dealing with trauma and learn the method at the same time.
  2. They integrate what they have learnt in daily life and into their professional activity.
  3. They develop projects for different groups of beneficiaries in which they integrate elements of one or more of the methods they have learnt.
  4. Bosnian women are able and empowered to teach seminars.
  5. For every method there are two or more women who can teach seminars, one or two of which is responsible for the teaching of this method. They attend further education seminars, build international networks and carry out quality checks.
  6. There are portfolios describing the contents of the method and including curricula, manuals and lists of books for further reading.

The Swiss and German seminar teachers plan only one stay in Tuzla to supervise the professionals that have reaches level 2, 3 or 4 and to help in the choice and empowerment of one or two responsible women per method. The person(s) responsible organises a seminar plan for 2008 – in cooperation with the other heads – and carries out the activities mentioned under 5. above.

 

1.2. Counselling part

The continuous services of the Amica House have also developed.
The SOS help line has more staff and extended working hours.
More people contribute financially to the weekly peace dance, yoga, reiki and gymnastics groups as well as massage sessions. Regular sessions are held in refugee camps where our team work with widows from Srebrenica to improve their life quality.

1.3. Target groups

Continuing education for professionals: training directed at professional women and, to a increasing extent, also men from all around Bosnia, with educational, social or medical background.  Most courses also allow men to improve their skills (they are mainly teachers and social workers).  We are pleased to observe that relationships between men and women have improved and become much more natural over the past three years.
More and more students (tandem) realize that training in self-awareness during the education in psychosocial field is very helpful. 

Ongoing services reach the following target groups: interested women, girls and children (including refugees and Roma) of the Tuzla region (ethnically and socially mixed); the returnees who experience difficulties in adapting to the daily life in their places of origin.

The Learning festival is a good means to spread the message to all groups in the country that learning is a life-long experience.

 

Amica EDUCA – Tuzla:   Scenes

THE GENERAL DESCIPTION OF THE PROJECT SEE HERE BELOW!

In accordance with the work plan for 2004 Association Amica Educa in Tuzla has continued the realization of the program ''Educational and psychosocial support for children and adults''.
Picture: Almasa Alic helps to find a new and relaxed body by massage.

 

Context  – Bosnia-Herzegovina today
Amica Educa, after eight years of work
Programs that Amica Educa realized in 2004
 Results achieved
Effects/influences of Amica EDUCA's work
Cooperation and networking    
The Lifelong Learning Festival in B&H 2004
Organizational development
Financing/self-financing
Plans for the following period

Context  – Bosnia-Herzegovina today

The time period of this report includes the processes of socio-economic recovery, reconciliation, return, implementation of laws and work towards their harmonization with the laws of the European Union.

The process of privatization is still going on, the rate of unemployment is high, and the percentage of returning refugees is lower than expected.

The implementation of the rights of workers and employees is slow, so strikes are very frequent.

It is estimated that every fifth citizen lives below poverty level and every third are at poverty level. Two thirds of young people wish to emigrate from Bosnia and Herzegovina.

From 2003, European Union has been imposing the regional economic development; therefore regional development agencies have been established. One of them is NERDA for Southeastern B&H, where Tuzla is located.

A medium long term strategy of development of B&H (2004-2007) has been adopted. Its aim is to satisfy the requirements of sustainable and stabilized economic development, to reduce poverty and to speed up B&H integration into the European Union.

Focused and continuous work of all actors in the community and state is necessary in the process of establishing functioning markets of speeding up the return of refugees, reconstruction, reconciliation, improvement of human rights, solving the problems caused by privatization, reducing the unemployment rate and the emigration of young experts, as well as reducing the electoral apathy and poverty.

The NGO sector has taken a step forward in contributing to development of B&H in all areas, but it still does not have the mechanisms to work as a whole. The Region of Tuzla Canton has made an effort to improve the democratic process and to induce the active participation of civil society.  The NGO network, ''Referenta grupa'' Tuzla, is recognized as a good example of networking in B&H.

In the UNDP  (United Nations Development Program) report, in the System of early warning, the following is stated: ''the key moves, towards a better future of Bosnia and Herzegovina are still made by the international association. Here, it is needed to change the mentality of the policy, in strengthening of civil society with the plan and strategy, to provide the opportunity to the citizens to shape their own future and the destiny of their own country. It is needed to organize campaigns for mobilizing the citizens' energies, which are not small. Individuals, as well as, society are being identified as simple objects on the margin of events. The familiar experience is arising that, one who is not informed and included cannot take the responsibility and one who is included and informed cannot take no responsibility''.

Amica Educa , after eight years of work, has its own experience that confirms the personal development of the individual is a path towards a better future and a prerequisite to get control over one's life.
(Picture: Seminar of Non-violent Communication)

Some major difficulties are:
a) There is no law ruling adult education there is no broad basis for lifelong learning.
b) The policy treats NGOs like organizations that make profits in the tax policy.
c) Access to donors' financial resources has become more complicated and more financial resources are directed toward economic development.
d) Citizens are not motivated for lifelong learning.
e) Reforms of the educational system and system of social care are implemented. 

In what way Amica Educa contributes to the development of civil society in Bosnia and Herzegovina?

The focus, goal and the way of working , specific for Amica Educa, that uses the new approaches in learning, is to develop the citizens' awareness of the need for lifelong learning and to provide them with the support to become aware and to feel that they can learn, through their personal experiences in educational processes, the following:

  • How to cope with their traumatic experiences, stress and how to improve their quality of life;
  • How to have an influence on the community and on creating a future for their family, society; and themselves.
  • That they can find an employment faster and be more competitive on the job market if they improve their personal, social and professional skills by learning. 
  • This makes the citizens actively participate in the events of life and take responsibility for themselves, their family and community.

Gained knowledge and skills are, as we all know, the best investment in security and sustainability.

   Programs that Amica Educa realized in 2004:

  • Educational program - strengthening the capabilities of psychosocial, pedagogical professionals.
  • The program of support to individuals and families – alternative program for prevention and mental health
    (Picture:
    Children courses in creative expressive painting )
  • SOS telephone  - psychosocial program
  • The Lifelong Learning Festival in B&H 2004

   Results achieved :

  • 26 seminars on the following topics were organized: creative expressive painting, art therapy, family dynamics with the elements of physical therapy, nonviolent communication, dances of universal peace, theme centered interaction.
  • 393 professionals have started or continued the education on the above mentioned topics,
  • The program of support, through group and individual work included 411 beneficiaries – children and adults,
  • 615 beneficiaries, mainly women, have been supported through the SOS telephone,
  • Educational and psychosocial support has been provided to a group of women in Snagovo, Zvornik municipality,
  • The cooperation with the school ''Sedma osnovna škola'' G.Rahić, Brčko municipality is established,
  • In Lifelong Learning Festival 2004 , we organized and realized 3 lectures and 3 workshops.  This was organized with the co-operation of Tuzla University in their Summer University project.

Effects/influences of Amica Educa's wor

The significant effects on the global level are seen in following fields:

    • Many governmental, nongovernmental and other organizations accept the Certificates issued by Amica Educa as an acknowledgement of our qualitative educational programs.
    • Professionals integrate the new knowledge and skills in their daily lives.
    • NGO sector is partner of the University; The (Fifth) Lifelong Learning Festival in B&H 2004 has been realized in cooperation with the Tuzla University, within the project ''Summer University in Tuzla 2004''.
    • The ''lifelong learning'' has been integrated in a legal document by governmental institutions; ex. one of the goals in Strategy of Development of B&H in the period 2004-2007 is creating the conditions for ''lifelong learning''.
    • OSCE as international organization, in charge for educational reform, has supported the creating the draft of a Law on adult education in B&H. For the first time, Amica Educa is a member of a working group for creating the draft of a Law,
    • OSCE has organized the Sixth Educational Forum in B&H and one of the workshops had the topic: ''the lifelong learning in secondary school'' (vocational education and training). The leading of this workshop was conferred upon Amica Educa as it had been working on raising the citizens' awareness of the need for lifelong learning through Lifelong Learning Festivals since 2000.
    • Professionals and citizens join the activities for education and prevention of stress and burnout which confirms that an increasing number of citizens are aware, motivated and active in their personal and professional growth.
    • Joint activities of organizations in the network ''Referentna grupa Tuzla'' have influenced the Law of family protection with changes on behalf of victims of violence.
    • The First Conference of NGOs on the state level has been organized.

Cooperation and networking    

By joint efforts of Amica Educa and other organizations in the network of organization following activities have been realized:

  • The campaign ''days of the fights against violence in family'' that was organized from November, 25 until December, 10, Amica Educa took part in:
    • Preparation and realization of the press conference, preparation of posters, leaflets, speech on the tribune: ''Violence in the family'', peaceful demonstrations, media presentation on radio and TV. For this campaign, TV show on Amica Educa showing its contribution to preventing the family violence has been recorded.
  • Preparation and realization of the Forth Annual Assembly for presenting report and Electoral Assembly of the network ''Referentna grupa Tuzla''
  • The manager of Amica Educa is member of the Supervisory Board of the network ''Referentna grupa'' Tuzla,
  • Activities of the network ''Referentna grupa'' on the state level
  • Amica Educa actively contributes to implementation of the Law on Gender Equality in B&H, as a member of the Working group for education.

The Lifelong Learning Festival in B&H 2004

The days of this year Lifelong Learning Festival in B&H 2004 were held in the period July 07 – 12 2004. By following the same mission as previous Festivals did, this year Festival chose the motto ''the lifelong learning is a way toward personal development and more qualitative future''.

The Program Board consisting of the members of IIZ-DVV, OSCE, EU, Federal Ministry of education and science, HOPE '87 Foundation was formed aiming at establishing the cooperation with the governmental institutions competent for education, local nongovernmental organizations as well as international organizations that focus its work in the field of education. 

Organizational development

Amica Educa has its resources: Personnel - skilled and educated, associates, the Team dedicated to the mission of the organization, competent and respectable Management Board, long-term partnership with Amica Schweiz, educators/trainers who are dedicated to the organization, members who have been using our services for a long time and sharing their experience with others.

Amica Educa has a good reputation, is supported by governmental institutions, owns the house (working place), has some income of its own but is still dependent on donors.

In spite of having all these resources, we are aware of difficulties of the NGO sector.

The development of capacities of the NGO sector is e requisite for satisfying the needs of citizens, establishing partnerships with the governmental and business sector, for contribution to developing strategy as well as for the sustainability.

Concerning the organizational development, we have realized the following activities:

  • It is agreed that Mrs. Christina von Passavant – consultant from Switzerland will support us in implementing the priorities defined in the external evaluation of the organization,
  • The visits of Amica Schweiz board member Mrs. Marie Louise Bohny and coordinator Mrs. Andrea von Bidder have facilitated monitoring, planning and communication.
  • Education of the personnel: Project coordinator has visited, in cooperation with the IIZ DVV, adult education institutions in Germany with the aim to become introduced with the system of adult education . The manager has completed the education on Humanagement in Germany. Other Team members have continued the education in relevant (for project) fields in B&H and Germany.
  • Volunteers show the interest for engagement in our organization: at present, one woman with psychological expertise from Tuzla and one woman with economic expertise who also teaches Reiki (see picture) from India are active in Amica Educa. Some students, participants of the seminars have expressed the wish to become volunteers in our organization.
  • The cooperation with the Humanagement College from Hanover, Germany has been established.

Financing / self-financing

The sources of financing are:

  • Donors of the projects including Swiss Agency for Development and Cooperation (SDC),
    AMICA Schweiz, Institute for International Cooperation of German Adult Education Association (IIZ - DVV), Federal Ministry for education and science of Bosnia, Government of Tuzla Canton, Tuzla Municipality Government
  • Donation of the material and contribution in the form of voluntary work (10 seminars) given by Art therapist from Foundation ''Motherhood'' Holland, as well as voluntary work of local leaders/
    trainers of the workshops and seminars.
  • Contribution of MIR project, NDL network, Humanagement College and individuals in terms of covering the personnel's costs of education abroad
  • Tuzla University covered the travel expenses for 2 experts from abroad,
  • Incomes from services: membership fees, seminar fees (symbolic), and other services,
  • Incomes from letting the working space.
  • Our observation is that we spend a lot of time and energy on getting the necessary funds for the project.
  • The important outcome of our work is the educated citizen who recognizes the value of learning and is willing to spend time and invest money in personal development.

    The fact is that different organizers of seminars, which are similar to ours, cover all costs for their beneficiaries, which makes it very hard for us to ask and get seminar fees.

    Plans for the following period

    In the next two years, we plan to define the long-term development of Amica EDUCA.

    In accordance with this goal, following activities are planned:

    • Workshops for the Team that will be lead by experts from Humanagement College, in February 2005,
    • Tele-consulting and workshop with Mrs. Passavant from Switzerland in April/May 2005,
    • To open and support the new painting studio in Brčko District
    • To consider how to use the knowledge and skills, which the personnel possesses to for create new educational offers.

    Suada Selimović, Selma Alicić, Ivona Erdeljac

    ___________________________________________________________________________

    In the project ' 'Psychosocial support to traumatized women and children '' (and other people in need of support), the following activities have taken place during the first half part of 2004:

    • Work on the SOS telephone,
    • Individual sessions with people who are in need of support.
    • Creative expressive painting with the preschool and primary school children
    • Dances of universal peace for women
    • Dances of universal peace for young people in Lukavac (near Tuzla),
    • Recreational gymnastics for women,
    • Relaxation massages,
    • Reiki treatments and supervision,
    • Yoga exercises, (see picture)
    • Supervision of the team members and associates (twice a month).

    The cooperation with the University – Participation in the program Summer University in Tuzla

    After seven years of experience in applying the modern methods in the psychosocial work, our educators, foreign and local experts are invited to prepare a lecture and workshops at the Summer University in Tuzla. The cooperation with 3 faculties of Tuzla University (faculty of Philosophy, Defectology and Economy) is established. 

    This confirms the quality of our work and the acceptance of the nongovernmental sector as an important actor in the reform and development of Bosnia and Herzegovina.

    The cooperation with the University is being realized within the Amica EDUCA's project: The Lifelong Learning Festival in B&H 2004.'' This is the Fifth Festival of lifelong learning, and it is the first time it has been realized in cooperation with the University.

    The Program Board for the Lifelong Learning Festival in B&H 2004 on the state level was formed in May, and its members are representatives of European Commission, OSCE, Institute for International Cooperation of German Public Adult Educational Association, Ministry of civil affairs, Federal Ministry of education and science, Ministry of education of Republic Srpska and Amica EDUCA as organizer.

     

     The promotion of the first book that is result of the work of local educators is entitled: ''Creative expressive painting of the children with special needs''. It will be marketed during the Festival.

    The Annual Assembly – organized in February, 28 2004

    The preparation for the Annual Assembly was carried out in February. In order to present Amica Educa's work, info material such as press papers, posters and charts was prepared. A press conference was organized. Info material and Assembly invitations were sent to approximately 120 addresses including the governmental institutions, donors and associates.

    The Assembly was successful. There were members of the assembly, team, Board present but also the representatives of the Federal and Cantonal ministry of education, representatives of Ministry of work and social policy and Pedagogue Institute of Tuzla Canton.

    A positive atmosphere and good energy were present. We enjoyed the presence of a representative of the Federal Ministry ''the assembly has a spirit'' that we consider as rare at governmental meetings. 

    Need for support

    In the conversation with Mrs. Bohny, during her visit, members of Amica Educa team expressed the need for professional support in the implementation of some evaluation recommendations. The question is: Can Amica Schweiz support Amica Educa in the process of professionalization and sustainable development by providing the "consultant". The willingness for support exists and we are waiting for the final decision.

    Fundraising

    The Amica EDUCA's program has been mainly realized thanks to the support of our partner organization Amica Schweiz, DEZA and with its own incomes.

    Several project applications have been prepared and sent to potential donors. So far the Institute for International Cooperation of German Public Adult Educational Association has granted financial support for the Lifelong Learning Festival in B&H 2004. We expect support from Tuzla Municipality, the Government of Tuzla Canton and Federal Ministry of education and science.

    Education of Team members

    In the period from January until May, the Manager of the Association participated in four trainings in the field of Humanagement in Hanover, Germany.  The Education has been completed successfully.

    The workshop ''career management and professional self organization'' was organized for the Team members. Team members continue their education in the fields related to their work in Amica EDUCA.

    ________________________________________________________________________________

    GENERAL DESCIPTION:

    Centre for women and children in Tuzla, Bosnia  

    Project Since the end of the Bosnian war in 1995 we have developed the consulting and training centre AMICA EDUCA for traumatized women and children.  7 years after the end of the war a second traumatization can be diagnosed: The living conditions of the refugees have not improved. Unemployment is higher than 50 % and many young people move abroad.  Thus the hopelessness of the population increases.

    Training: T he main purpose of the project is to train (female) doctors, social workers and teachers in modern methods of trauma processing by therapists from Switzerland and Germany. What cannot be told with words often finds its expression in painting or in rhythmic movement:  Expressive art therapy and universal peace dances are very successful therapeutic activities. Thanks to previous professional training the participants can practise their new skills in their jobs and at home. At present the courses of expressive arts therapy are taught by Bosnian women who were trained in earlier seminars.

    Advice and workshops: The AMICA SOS telephone gets between 300 and 600 calls a year and acts as a hotline either by giving advice directly or referring callers to other institutions. The AMICA project also offers psychological and – sometimes – legal assistance. The weekly painting and dancing workshops help women, young people and children to release pressure, find creative expression and to structure their daily life.

    Finances: So far AMICA Switzerland has had a yearly budget of CHF 150 - 200'000.-,  about half of which financed by DEZA (Federal department for development and cooperation with Eastern Europe).  To finance the remaining 50 % we have asked cantons (i.e. Baselland, Baselstadt), cities, churches, companies and private people to support the project.  Fortunately the income generated by the project in Tuzla has increase considerably since 2002 because the local team has found international sponsors.
     A training seminar costs about CHF 4'000. – and the running costs amount to € 4'500 a month.
    Our Annual Report and Annual Accounting will give you more information about the project and details of how the money was spent in 2002.
    Unfortunately these reports have been published in German only. If you consider supporting us and if you need more information in English, please let us know. I'd be glad to get your
    mail.

    More details about AMICA Switzerland    

    During the war, women from Bosnia, Switzerland, Germany and Italy organised an emergency aid campaign in the State of Tuzla. In 1996 AMICA Switzerland founded Amica-House, a facility of war-traumatised women and children, specialising in further education.
    Since January 1999, Amica EDUCA has continued its work as an autonomous Bosnian NGO.

    Several Seminars in accordance with announcement

    Family Therapy
    Art Therapy -  Painting
    Biodynamic Movement Therapy
    Dances of Peace
    Non-violent Communication
    Advice and Consulting Centre

    Activities Offered throughout the Whole Year

    • Amica EDUCA offers an SOS-Helpline available to everybody. The SOS-Helpline is an unique service which gives crisis support.
    • Painting groups for children, youths and adults under the supervision of specialists educated by Amica EDUCA
    • Massage therapy is offered by trained personnel on a daily basis to aid in the relief of tension and anxiety.
    • Physical exercise such as gymnastic and calisthenics, as well as activities especially for older women.
    • Self-helpgroups for women implementing universal peace-dance , under the guidance of a specialist.
    • Reiki

    Space is made available in the group to deal with individual problems and traumatic experiences.

    Amica EDUCA also offers courses in its painting atelier for children and women from the region of Tuzla. Anybody interested can use/rent the atelier.

    Amica EDUCA runs a SOS-Helpline . A social worker advises women every day. Although we are not (yet) in a position to offer safe accommodation to the women (who often experience domestic violence) – they can get advice in our house, called Kuca AMICA. Thus we offer open and safe space which is available to all the women, regardless of their religious background, social status etc. There are also regular programmes for girls and elderly women (self-help groups, massages).

    Facts and Figures

    • Since November 1996, 342 women have taken part in 24 seminars (introductory and intermediate levels)
    • The SOS-Helpline has received more than 1064 calls since its launch in April 1997.
      These telephone contacts resulted in 349 personal consultations at the Amica House.
    • Sixteen groups consisting of a total of 153 individuals have participated in the Amica Painting Studio since November 1997.
    • Eleven external groups (some paying free) amounting to 87 persons, have made use of Amica's Panting Studio as of November 1997.
    • 146 women have taken part in massage therapy since February 1997.
    • The larger self-help groups for women consist of 40 members who meet on different evenings in smaller groups of 10 to 15 individuals.
    • The self-help group is compromised of 36 participant meeting in smaller, regular groups.
    • Fifty women take part in physical exercise activities.

    Addresses

    Amica EDUCA; Klosterska 13; BH Tuzla 75 000

    Coordination in Bosnia: Suada Selimovic or Selma Alicic Tel/Fax 00387 35 248 912
    E-mail: educa@bih.net.ba or festival@inet.ba

    Coordination in Switzerland: Andrea von Bidder Tel/Fax 0041 61 421 8108
    E-mail: info@amica-schweiz.ch

    AMICA EDUCA sets the further education of specialists working directly with trauma victims of the war in Bosnia or of violence at home, as its top priority.

    In order to achieve the goal of self's sufficiency, independent of the support of our founding organisation AMICA Switzerland, Amica EDUCA's regional organisational body is striving to secure its own financial base.

    Please ask for more details!


    AMICA Schweiz  - PC 40 - 343638 - 2

    Kontakt: info@amica-schweiz.ch